Payment Dispute then Closed. Can they open a chargeback with CC?

[Tazzman0509]

Hello… An ebay buyer purchased an item but then opened a payment dispute with PayPal. He then closed it (didn’t tell me why) and then told me he is opening a chargeback with his CC (AmEx). Is this allowed? Seems to be circumventing the system.

Thank you

[kernowlass]

@Tazzman0509 

Yep its allowed...

https://www.paypal.com/us/legalhub/buyer-protection?locale.x=en_US

If you used a debit or credit card as the payment method for a transaction through your PayPal account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer.

Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim with us.

You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer. You can’t do both at the same time or seek a double recovery.

If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later.