No tracking info

[smolsbee]

In placed an order and received my invoice where the seller was paid in full but I am paying over 4 payments (which I wanted). The seller name is listed on the invoice as well as a tracking number. The tracking number goes to USPS which says they have not received any information from the sender. On PayPal, there is no contact info for for the company which I am now questioning because it was for a Christmas present but the seller name is: Zhengzhi Consulting Management Co., Ltd.

How can I get help with this?

[kernowlass]

@smolsbee 

Just do a google search or a search of this forum for information on that company !! 

[IUFAN111]

I am having the exact same problem with Zhengzhi Consulting Management Co., Ltd.. Placed an order with them and tracking number is no good. Have not found any way to contact them. Just started using Paypal and struggling to figure out how to file a claim.

[PayPal_Ajay1]

Hello @IUFAN111  ,
Welcome and thank your for posting your concern.
We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help center article such as How do I open a dispute with a seller? , & How do I escalate a PayPal dispute to a claim? for more detailed information.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,
Ajay
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[ron1528]

Having the same problem with same company!

[smolsbee]

I actually ended up in touch with them but they are trying to **bleep** me over so I escalated my case to PayPal in hopes they can get a better solution to this issue.