Mpesa linking

[Suzycp]

I cannot withdrawal money to mpesa. Just last week, I used the same account and withdrew to Mpesa. Today, I tried and got the "oops message" that the payment can't be completed.

[PayPal_Ayesha]

Hi @Suzycp,

Welcome to the PayPal community and thank you for your post.

I am sorry to know that you're unable to withdraw funds via Mpesa. I can certainly relate to your situation here. It is possible that our internal security system may be blocking you from completing the activity. While we recognize that this can be a frustrating experience for you, this security system helps uphold safety and integrity. To go about this problem, I would recommend you to try again later by using a different browser. Before you proceed, please make sure to check if the all details on both PayPal and M-pesa accounts match. If the issue persists, kindly reach out to our customer support team through the contact options available on our website so that advisors can help you further. 

I hope this helps,
Ayesha