Money transfer on hold

Khodzhatov
New Community Member

Hi everyone! My friend has recently sent me money which he owed me. They were instantly taken by PayPal on hold and the estimated withdrawal date in 03.01.2022. Paypal considered this transaction as the payment for the service/goods and therefore asks for the shipping details and confirmation from my friend in order to withdraw money sooner. How do I resolve this? Thanks!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Khodzhatov 

 

They should have used the friends/family option to send the funds and not the goods/services. As they used the latter then the following would apply as paypal would see you as a seller.

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer or sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer or sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer or sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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