Money sent to me (international) hasn't arrived from family

[brittplus7]

Hi, I cannot figure out if a large amount that was transferred to me in Australia (from family in US) that hasn't arrived should be showing in my balance (even if on hold!)? It was sent over 24hrs ago and I have not received any notification of it, just not sure if that's normal and I should keep waiting or chase up with family to see if there's an issue?

[kernowlass]

@brittplus7 

1. Double check the email address they used and make sure there wasn't any spelling errors.

2. Ask them what it says on the transaction on their paypal account?

3. Did they send USD or AUD? If the former then have you added that currency as a receiving currency on your paypal account?

[brittplus7]

Thanks for your reply, yes email was correct and I have USD added, I'll have to ask him tomorrow what it's saying on his end...just worried that because nothing is showing on my end that something has gone awry...

[kernowlass]

@brittplus7 

If you haven't contacted them yet then how do you know that they used the correct email address without any typos or spelling errors? 

[brittplus7]

Oh I've been in contact lol, we double checked the email, but I hadn't asked what was showing on his end (ie if it was on hold or something) and it was a busy day for both of us so hadn't had a chance to chase up further.

[kernowlass]

@brittplus7 

ok, good luck then.