I put in the wrong reference number

[willelwinuk]

On January the 14th 2022, I put 2 100 gbp payments into my paypal account, my account and sort number were correct but i accidentally used the old customer reference number, I have countlessly tried to sort this out with paypal and my bank on the phone but have gotten no where. Half a year later no 200 pounds. 

[PayPal_RachelK]

Hi @willelwinuk

Welcome to the community and thank you for your post. 

I am sorry to hear what has happened. I know this must be concerning. In order to locate your funds, your bank would need to complete a trace. This would help them locate the funds. If the funds were successfully sent to PayPal, your bank would be able to provide you with a reference number which we could then use to further assist you.

The best thing to do would be to contact your bank again and request them to complete a trace. When a trace is completed, they would be able to provide you with a reference number which would assist with locating the funds. Once you have this number, please contact our customer support and they can investigate this further. 

To contact our customer support, simply click on 'Contact' at the bottom of any PayPal page. Alternatively, you can click here. 

I hope this helps!

- Rachel