I cant withdraw the rest balance into my bank account while having an open case dispute

[tranthileha]

As my title, i'm having an open case, Paypal is holding a little balance on my account. But why cant I withdraw the rest balance into my bank account ? 

[PayPal_JonK]

Hello @tranthileha, 

Welcome back to PayPal's Community Forum. I'm sorry to hear you've run into some issues transferring your balance out of your PayPal account. While I understand this isn't a payment decline, I'd first recommend trying the steps listed in this Help Center article such as confirming your bank, card, and email, checking for any account limitations, and making sure your card and bank information is up-to-date. If you're still running into issues after that, please reach out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K