I can't withdraw money from upwork

[Yevhenii_B]

Hello,

I have an individual account, do I need a business account to withdraw money?

Is there any other reason that prevents me from doing so? I haven't found anything so far.

[Yevhenii_B]

I try to withdraw money from my Upwork account to PayPal, but the payment is declined. Upwork support told me that it's a problem with my PayPal account and I want to know why I can't withdraw my money

Here is the answer from upwork support:

"Upon checking, it appears that there was an error on our end when trying to process your request: REJECTED by the system: Error: The reason for returned funds: Unable to apply funds.
 
I liaised with our Payments team for you and as per advice, please contact PayPal support directly and ask for assistance in checking the status of your PayPal account as the error we are receiving is coming from PayPal's end. Kindly find out the reason why Upwork was unable to credit the amount to your account as we have no access to checking the error on their system. You can retry to withdraw your funds once the issue is fixed."

[kernowlass · Accepted solution]

@Yevhenii_B 

Paypal account holders in the Ukraine can now receive payments with the recent change of policy, but they are restricted to receiving only friends/family payments as per link.
https://www.paypal.com/ua/smarthelp/article/faq4646

You still can't do commercial transactions and receive goods/services payments which Upwork payment would be classed as.

[Yevhenii_B]

Thanks for the reply, now I understand