I have received the money from my customer, but I cannot withdraw or refund it?

Audreydausman
Contributor
Contributor
My customer paid me for an item. It went through successfully and then when I went to withdrawal from that amount, I was unable to. I tried refunding the money to my customer but I couldn’t do that either. What do I need to do?
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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Audreydausman 

 

As you haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.


Advice is voluntary.
Kudos / Solution appreciated.
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Audreydausman
Contributor
Contributor
I am from the United States.
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Audreydausman
Contributor
Contributor
The reason I couldn’t refund my customer the money was because the transaction was made under family and friends. The customer cannot do anything about it either.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Audreydausman 

 

You are asking to get your paypal account permanently limited if you are selling items and using the friends/family option.

You are breaking paypal rules, evading paying your paypal fee and negating your buyers 'buyer protection'. 


Advice is voluntary.
Kudos / Solution appreciated.
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Audreydausman
Contributor
Contributor

So long story, I was asking for my seller. since they aren’t taking the initiative to get me my refund. He told me I need to file a dispute since he cannot access the funds. Since he made me make the payment through family and friends I read that I cannot file a dispute or anything. I am contacting my bank and everything. The seller himself isn’t doing anything to get me a refund. So I am doing my best to find out what he is doing wrong on his end so he doesn’t **bleep** anyone else over

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Audreydausman
Contributor
Contributor
What do I need to do to make sure he doesn’t **bleep** anyone else
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