I asked about canceling the transaction and refunding my account.

trandienlong
Contributor
Contributor

Hi admin,
I transferred money to a gmail account using the Paypal app, but then I discovered that the recipient had not created a Paypal account so he could not receive the money.
Therefore, I canceled the transaction on Paypal, and on the app it also shows that I have completed the cancellation.
However, I still haven't received the money to my bank.
Please let me know how long it will take for me to receive the money.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@trandienlong 

 

That would depend on which country you are in. As you haven't said OR added it to your community profile then all I can advise is give it a few days. Funds can't do a u-turn, they have to process through to paypal and then back to your bank account.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.