Transaction made as a guest - trying to get a refund

[keptxn]

I made a transaction as a guest, I was not logged in to my paypal account
As a result, I did not manage to receive the promised product and I would like to make a request for a refund, only that I can't find that transaction in activity and I can't find any method to open a ticket to paypal

I have the transaction ID (9219-2558-6627-576) and the rest of the details, but I don't know how to proceed.

Thank you in advance

[PayPal_Shradha]

Hello @keptxn,

Welcome and thank your for posting your concern.

We understand that you are unable to find the transaction details in your PayPal activity page and want to raise and issue for the transaction. If payment was completed through our guest checkout then the details will not be available in PayPal activity page. Kindly refer the help centre article to have an access to the transaction and file a dispute 

You can also reach out to our customer support to get help resolving issue. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest". 

Hope this information is helpful for your!

Warm Regards,
Shradha 
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