Charged a fee and can't figure out why

[dylouis85]

I sent some money to my mother as a gift.  The funds were from my Paypal balance, and as expected, I wasn't charged a fee.  However, she was charged a fee, that was taken out of the amount I sent.  She has a personal Paypal account, not a merchant account, just like mine.

I know that a potential solution is that the transaction was set as a "goods and services," but I didn't even see that option through the transaction process.  I repeated the process (without finishing it) to check again, and I don't see it anywhere.

Am I not checking properly to confirm that her account is a personal Paypal account?  Or mine?  I can't figure this out.

And in any event (I think I know the answer to this one), is there any chance Paypal can reverse this transaction and refund the fee?

Thanks for any help,
Danny

[Frayalight]

I found on PayPal the following information: The reason for the charge is PayPal charge for: 'UK Goods and Services (G&S) payments: 2.9% plus 30p for each payment' To avoid that you'd have to show the transaction as: 'Personal transactions: No fee for receiving personal transactions in the correct currency'

[dylouis85]

Our accounts are US paypal accounts.  Did you find this type of information regarding US accounts?

But again, the money sent was from my Paypal balance, not a card, and there was no where during the transaction process to indicate that it wasn't a sale.

Really I guess the issue is with my mother's accounts.  It's a personal account, so why should there have been any fee in this case?

[PayPal_Shradha]

Hello @dylouis85,

Welcome and thank your for posting your concern.

We understand your concern regarding the fee to send or receive money using your PayPal account. Kindly refer the article to know the types of fee PayPal charge you and for the type of transaction you made using PayPal. You are looking for the fee charged by PayPal to send or receive money, kindly select the option Sending and Receiving Money  to get the details of the fee on the basis of type of transaction or payment method you are using.

If you feel that the fee has been charged incorrectly, you can reach out to our customer support team to get an understanding of the possible reason. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page and do reach us via phone and kindly select "Call us as Guest".

Hope this information is helpful for your!

Warm Regards,
Shradha