the person that I send the repayment didn't get the repayment back for more as a week.

phucushima
New Community Member

A Friend send me a Payment with Friends and Family and after that I send the payment back over the "repayment" Botton. But the money is still not arrived at the Paypal Account of my Friend (over 2 Weeks).

 

Please help me to solve my problem, I would be very thankful!:) 

 

 

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @phucushima

 

Welcome to the community and thank you for your post.

 

I do understand your concern with this. I would advise your friend to check their account to make sure their email address is confirmed, and here are no unresolved issues with their account. If their email address is not confirmed, or their account is limited it may be preventing them from receiving your payment. 

 

If they still do not receive your payment, please advise them to contact our customer support directly. 

 

I hope this helps!

 

- Rachel 

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