Cant send money

[JoanRich]

Every time I try to make a payment this shows up , What do I do , My paypal account isn't limited.

[kernowlass]

@JoanRich 

What funding source are you using and is it confirmed and not expired?

Are there available funds on it.

Or are you trying to use your balance?

What transaction type is it?

What country are you sending to and what currency?

Have you sent payments before ie new account or new issue?

[JoanRich]

Im using my balance ,

I have over 500 balance

It was friends and family , Canada

and this is a new issue once i got a refund from a company

all of a sudden I cant send money

[kernowlass]

@JoanRich 

ok, firstly are the funds actually showing in your balance? Only normally refunds go back to the original payment source.

So if you funded your payment via a bank account or card it would automatically go back there, takes a few days for a bank and up to 1 billing cycle ie 30 days for a card (normally quicker than that though).

If it is showing in your balance is it in the correct currency, only if you are using CAD to send to someone in USD it won't work as paypal only auto-convert from a bank account or card, if you are using a  balance you would have to convert it yourself.

Can the person you are sending the funds to receive that currency + is the currency cleared and not pending?  

Lastly have you done this >>

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > second down click on update next to your preferred way to pay and put a dot in the balance option.

[JoanRich]

I've already done all that my only currency is Canada and its all in my balance , Preferred payment method is balance too bruh

[PayPal_RachelK]

Hi JoanRich,

Thank you for your post. 

I do understand your concern with this. Based on what you have explained, it sounds like you are having issues with our internal security system when you try to make your payment. 

I would suggest you wait 72 hours, and then try to make the payment again. Sometimes the system just needs time to resent. The more you try to send the payment, it may continue to be declined. If you continue to experience this issue, please contact our customer support. 

I hope this helps!

- Rachel