received a payment but dont see option to withdraw to bank acc

[jackslivs]

Hello, I have received a payment and I got an email and see it on my activity. But usually I get an option to withdraw it into my bank account. But I dont see any options and I dont see it anywhere besides activity. 

[prathik5059]

Hello, @jackslivs 

Thank you for your post and welcome to our Community Help Forum!

I see that you're not able to see the option to withdraw funds to a bank account. I would request you try using a different browser or try clearing the cache or cookies before withdrawing the funds. If still, you're not able to see the option, it might be that the payment you received might be placed on hold. This article will help you provide more information regarding payment hold.

I hope this helps!

Prathik5059