I can't use my account on any site, I keep getting rejected

tototto
Contributor
Contributor

There was no money on the card attached to paypal, I tried to pay a couple of times without success. I put money on it, but since then I can't pay, the google play store always says: "Rejected, unsuccessful!" I should contact paypal customer service, what could be the problem, can someone help me with this? I thought I got a one-day suspension on my account?

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

prathik5059
PayPal Employee
PayPal Employee

Hello, @tototto 

 

Thank you for your post and welcome to our Community Help Forum!

I am sorry to hear that you're not able to use the account to make payment. I would request you to try using different browser or try clearing the cache or cookies before making the purchase. If it still doesn't work, check if you have any limitations on your account. If you do have limitations, here is how to remove limitations

If you don't see any limitations and still facing issues withdrawing funds, I'd recommend reaching out to our Customer Support teams by clicking "Help & Contact" at the bottom of any PayPal page for further assistance.

 

I hope this helps!

Prathik5059

View solution in original post

Login to Me Too
1 REPLY 1
Solved

prathik5059
PayPal Employee
PayPal Employee

Hello, @tototto 

 

Thank you for your post and welcome to our Community Help Forum!

I am sorry to hear that you're not able to use the account to make payment. I would request you to try using different browser or try clearing the cache or cookies before making the purchase. If it still doesn't work, check if you have any limitations on your account. If you do have limitations, here is how to remove limitations

If you don't see any limitations and still facing issues withdrawing funds, I'd recommend reaching out to our Customer Support teams by clicking "Help & Contact" at the bottom of any PayPal page for further assistance.

 

I hope this helps!

Prathik5059

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.