questions

[serge27]

hello, I sent the parcel by mail of the sender's country, the post office handed over the parcel to the mail of the recipient's country, the parcel was delivered, the client confirmed. the mail of the recipient's country cannot change the status of the parcel, it is all es - the parcel is on the way, although it has already been delivered to the client, the status cannot be changed in the recipient's country and therefore the mail in the sender's country cannot also change the status, because of this, paypal does not see the final status of the parcel and do not transfer money to me for the goods, what should I do_ thanks

[sharpiemarker · Accepted solution]

@serge27 

Ask buyer to confirm receipt on the transaction in PayPal or wait until after 21 days for PayPal to release funds.

Here's how buyer can confirm that they received an item:  

1. Go to Activity.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order. 

The payment will be available to seller when Yes is clicked.

To help protect the security of the transaction, the button to confirm receipt is available 48 hours after payment date.

Note: Some may not have the option to confirm receipt in which case, you’ll have to wait until after 21 days for PayPal to release funds.

[serge27]

that is, even if the buyer does not confirm with PayPal that he received the goods, will PayPal automatically transfer the money after 21 days or only with confirmation?