how to get a refund on the confirmation payment?

[mechacat]

Im looking to remove a card that I am not able to confirm due to it being a gift card. The card was never confirmed but the fee to confirm it is still on it, how would I get a refund on that money and remove the card?

[PayPal_Ayesha]

Hello @mechacat,

Welcome to PayPal Community Forum and thank you for posting!

I understand that you're expecting a refund as the confirm card process was not successful. Please note that once you have successfully confirmed your card, we immediately refund the amount charged to the same card and the card issuer will credit your card balance within 30 days from the date of the refund. If the card is not confirmed within 75 days since the confirmation process started, the charge will be automatically refunded to your card. If you have removed your card, the credit may not process. In this case, you may need to contact PayPal Customer Service for further assistance.

I hope this information helps,

Ayesha