hold money

ECME11
Contributor
Contributor

I have been using PayPal to receive payment from a client weekly but these last 2 weeks they've been holding my payment and I have to click the "get the money sooner" in order for me to get my payment in 7DAYS, i never experienced it before i never break any guideline I just used for a client and that's it 

 

do you have any idea what might be the cause of that?

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@ECME11 

 

This hold happens if:

 

- sender forget to select friends and family option when they pay

- sender cannot send a friends and family payment, only goods and services payment.

- immediate release amount has been exceeded for the month

- your account is new at receiving goods and services payments

- haven’t received payments in a long time or unusual/changes in activity for your account

- because PayPal detects high value or highly risky transactions

- change in products/services being sold

- received numerous complaints, disputes from customers or other users


Kudos & Solved are greatly appreciated. 🙂
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ECME11
Contributor
Contributor

thank you for answering but I have been receiving almost the same amount every week for more than a year. 

nothing has changed in the way we request and receive payment, but my last 2 transactions were put on hold it has never happened to me before, and based on the list of the reason you mentioned and Paypal have posted possible reasons as well none of those where made. to put my payment on hold, I messaged Paypal asking for the exact reason why they have to hold my payment, but apparently, they just gave me a list of the possible reasons they posted on the help center.

 

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