Hi, @NOMA680715
Thanks for your post and welcome to PayPal community!
I'm sorry to hear that your client is unable to send payment to you. It could be possible that they are facing technical issue or there may be issue with their account. Please ask them to try clear the cache and cookies from the browser history and use a new browser to see if it works. However, if they are still facing issue you can ask them to contact us so we can look into their account and assist them further.
I hope this information was helpful!
Shantha
