can't complete sale: customer gets "something went wrong" message when clicking Pay Now.
EATA2023
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-06-2023
08:01 PM
Why can't my customers complete the transaction? When they hit the Pay Now button, an error message appears saying "somethingwent wrong". I have tried deleting and reinstalling the link but get the same error.
Labels:
- Labels:
-
Sending Money
-
Transaction Inquiry
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jul-07-2023
02:35 AM
As you haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- How to remove phone number if they are under different categories Mobile/Home? in Managing Account Archives
- SMS Verification with No Phone Number Option in Managing Account Archives
- Cannot complete account verification form because of form error. in Managing Account Archives
- Client's invitation link to access the business account in Managing Account Archives
- Changing notification settings in Managing Account Archives