an error message pops up when i try to accept a refund

[Ne-O]

I had a problem with a transaction, i never received what i have ordered. I ask the resolution centre and the seller agreed to give my money back. I try to accept the offer but every time an error message pops up and i cannont confirm the refund. 

[PayPal_Ayesha]

Hello @Ne-O,

Thank you for reaching out on the PayPal Community Forums!

I am sorry about the trouble that you're facing while accepting the refund. In this case, kindly try some troubleshooting such as clearing cache and cookies, or try using a different browser. If the issue persists, I recommend you to contact us via the available contact options on our website to look into this.

Regards,
Ayesha