Withdrawing

Gm1499
Contributor
Contributor
What could be the reason for this statement when withdrawing to mpesa? Oops, the withdraw could not be completed.
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1 REPLY 1

manju_
PayPal Employee
PayPal Employee

Hi @Gm1499 

 

Thank you for your post. I am sorry to hear that you are having trouble with withdrawing the funds through Mpesa. Please ensure that both PayPal account and linked Mpesa accounts are registered with the same name. Also check your PayPal's Resolution center for the limitations. If your account is limited, here is how to resolve the limitation issue. 

 

Also, please get your account verified if it's not verified yet. Here is how

 

If you are getting an error despite of no limitation and a verified account, our internal security system might be stopping the transaction for data security reasons. Please try again after 48-72 hours and do not make further attempts within this time frame. 

 

Thank you

Manju

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