Withdraw money to debit, status completed but the money is not on my bank account

Alit_Purnama
Contributor
Contributor

Yesterday I withdraw my paypal balance to my debit card, the status is completed but I don't see it on my bank account, I do withdraw money to debit before this and it usually just take a second and my money is transferred to my bank account. 

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Alit_Purnama
Contributor
Contributor

I've contacted the customer support, they said

Withdrawals to a debit card in PayPal Indonesia is not allowed anymore. It needs to be withdrawn to a bank account or to a Visa credit card.
I'm still waiting for the funds to be reverted back to my account, they said it should take 3-7 business day, it tooks long tbh, I'm still don't know and kinda disappointed that they don't accept withdrawal to a debit card in Indonesia anymore

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8 REPLIES 8

PayPal_JonK
Moderator
Moderator

Hello @Alit_Purnama

 

Welcome to the PayPal Community! I'm sorry to hear a recent transfer to your card hasn't gone quite as you had expected. I was able to pull a Help Center article for you which you may find useful: Where’s my withdrawal?

 

If you're still concerned about your transfer after that, please feel free to reach out to our Support teams for assistance. 

 

Best wishes!

 

 - Jon K
 


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dryy07
Contributor
Contributor
Hi, I'm experiencing the same thing. Has your problem been resolved?
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Solved

Alit_Purnama
Contributor
Contributor

I've contacted the customer support, they said

Withdrawals to a debit card in PayPal Indonesia is not allowed anymore. It needs to be withdrawn to a bank account or to a Visa credit card.
I'm still waiting for the funds to be reverted back to my account, they said it should take 3-7 business day, it tooks long tbh, I'm still don't know and kinda disappointed that they don't accept withdrawal to a debit card in Indonesia anymore
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dryy07
Contributor
Contributor
Incidentally, I am also from Indonesia, and made withdrawals via visa debit. Did you contact Paypal in the customer chat? this is my first time experiencing something like this. can you tell me your social media? like FB
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lar123453
New Community Member
me to , i had a refund from a clothing website and come as payed in my bank ?but i’m not seeing it in my bank account ? do i need to wait a few days or ?
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Alit_Purnama
Contributor
Contributor

Afaik, transferring to bank can took up to 7 days, but usually it only take 1-2 days

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otnasesprit
Contributor
Contributor

Hi... I also experience the same problem as you and it also been 7 days. I also contacted the Paypal support about this issue. I thought I was the only one who is experiencing this but turns out there's others. 

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Maemaemae13
Member
Member
I hae the same problem here 😭😭
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