Why does Paypal converts € to $ and back when I use an € card in EU e-shop, that charges € ?

mryak
New Community Member

Why do I pay a conversion fee, while I pay with a Euro credit card in German shop, that charges Euro ? Next time this happens you lose a client.

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @mryak,

 

Thank you for visiting our community help forum!

 

I completely understand your concern about the currency conversion. When you make a payment that requires a currency conversion, we calculate the conversion rate and you'll see the rate when you make your payment. If you’re using a card, you can choose your card issuer's exchange rate instead of ours. However, your card issuer determines the rate so we won’t be able to display it to you.

 

To get this checked further, please reach out to our team by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter and Facebook page.

 

I hope this helps, have a great day!

Bindu

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