Unable to use Paypal Balance for Payments and Sending Money

momoccc
Contributor
Contributor

I am from Malaysia which isn't on the list as per the link below.. But I am still not able to make payments or send money to friends using Paypal balance. Why is that?

 

https://www.paypal.com/al/webapps/mpp/ua/recpymt-full?locale.x=en_AL

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6 REPLIES 6

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@momoccc 

 

That page is about withdrawing (transferring)/receiving payments, not about sending or making payments which is the problem you have.

 

Are you getting error messages when trying to send money? What error messages are you receiving?


Kudos & Solved are greatly appreciated. 🙂
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momoccc
Contributor
Contributor

Hi, thank you for clarifying... I don't get an error message.. Even after confirming my personal details on Paypal, after setting Paypal balance as my preferred way to make a payment, when I try to pay or send out money to friends, the option to pay with Paypal balance does not appear 😞 The only option available to me is my credit card. I have been looking up so many FAQs and could find no useful help to me.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@momoccc 

 

Are the funds in your balance in the correct currency that the person you are sending them to accepts?

Are they cleared and not pending?

Have you marked them as the primary currency for the transaction you want to do? 


Advice is voluntary.
Kudos / Solution appreciated.
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zunnin
Contributor
Contributor

Hi, I'm having this issue as well. I have funds in my Paypal balance in Malaysian Ringgit. I wanted to use this to pay for Twitch subscriptions but the option to pay with balance doesn't appear. It charged my card instead in the end. Same issue when attempting on other services like Ko-Fi.

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momoccc
Contributor
Contributor

yes same 😞

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momoccc
Contributor
Contributor
  • Are the funds in your balance in the correct currency that the person you are sending them to accepts?
    • My paypal balance are in MYR and there was no option for me to convert the money to USD. My friend, kofi payments, Paypal invoices all accept USD. So maybe that is why?? I already transferred all the money in RM back into my bank acc and closed the currency... So hopefully that will allow me to use Paypal balance to pay then... 
  • Are they cleared and not pending?
    • What does this refer to? 😮 since there isnt an option for me to use Paypal balance at all.. it is neither. But if i use my credit card to send money or pay, it always go through.
  • Have you marked them as the primary currency for the transaction you want to do? 
    • I just marked USD as the primary currency, but the option didnt pop up still. Maybe because my Paypal balance is in MYR and not USD? Do I need to have paypal balance in USD for the option to pop up??
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