Seller issued refund but I didn't get any notification that he did

ClemeNico
Contributor
Contributor

Hello, 

I have made a transaction yesterday (I bought something). However something went wrong on the seller's side and he refunded me. He even sent me screenshots of having issued the refund, but I still haven't gotten any email or notification on the app that such a refund had been made. Is it normal or am supposed to get notified immediately?

 

 

This is one of the screenshots he sent me. I also received one with the transaction ID, so I would tend to believe him but I find it weird that I haven't received any notification from PayPal.

 Capture d’écran (46).png

 

Thank you for your answers.

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1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @ClemeNico 

 

Thank you for your post!

 

I understand you want to check about a refund. All refunds will be sent back to the payment method of your original payment. Here is how you can find the refund status in your PayPal account. I hope this information helps.

 

Thanks

Gane26

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