Refunds sent to old debit card on file not new one. Refunds refunded. Where are the refunds

[Albertesc676]

Refunds completed but were sent to debit card no longer active. Funds not in bank account or PayPal balance. Where are the refunds

[kernowlass]

@Albertesc676 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.