Refund Failed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My customer paid for an item which was not available immediately and the customer requested a refund which I did immediately on 29th July.
Today my customer gets a 'The refund for your transaction failed' message?!! I check Paypal myself and it states the refund is sent, but the balance for the transaction is still there as my Paypal balance. I have no idea whatsoever why this has happened and how I rectify it?
Needless to say I'm not happy as my poor customer has been without his money since 29th July which isn't acceptable.
Has anyone else had this issue?
Thanks
Sam
- Labels:
-
Refunds
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When you receive a payment you pay a fee, if you issue a refund then that fee is not returned as part of the refund given.
So if you did not have the full amount in your paypal balance + the fee amount then paypal would take the funds from your linked bank account.
If not enough in that bank account the refund would fail.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Issued refund but had money taken from my account instead. in Transactions Archives
- iFastNet Refund Sent to PayPal on Hold - Confusion Over Shipping Details for Personal Account in Transactions Archives
- Money sent to a closed account and account not accessible but i was refunded to that account in Transactions Archives
- Unauthorized ATM withdrawals with PayPal debit card dispute says they were authorized denied in Security and Fraud Archives
- Item not received, Paypal issued wrong amount for full refund. in Security and Fraud Archives