My customer paid for an item which was not available immediately and the customer requested a refund which I did immediately on 29th July. Today my customer gets a 'The refund for your transaction failed' message?!! I check Paypal myself and it states the refund is sent, but the balance for the transaction is still there as my Paypal balance. I have no idea whatsoever why this has happened and how I rectify it? Needless to say I'm not happy as my poor customer has been without his money since 29th July which isn't acceptable. Has anyone else had this issue? Thanks Sam
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