Payment from individuals

[Whitney00hope]

I am trying to receive a payment from an company They stated they sent the payment. I do not see the payment on my account. They said my paypal must be set up to receive payment from individuals? How do I make sure it is set up? I think I have only received payments in the past from companies listed as companies such as Facebook. Will they have to resubmit once I work this out or will it go through after I figure it out. They are professional so I do not believe they are lying. 

[kernowlass · Accepted solution]

@Whitney00hope 

Are they sending friends/family payments or goods/services payments?

You can receive both types of payments on your U.S personal Paypal account as long as you have confirmed your email address and verified your account as per link.

https://www.paypal.com/us/smarthelp/article/how-do-i-verify-my-paypal-account-faq444?app=searchAutoC...

You normally have to claim the first payment when you can select to either have it auto sent to your bank account OR set up a paypal balance account and keep it in your paypal balance (withdrawing it when you want to).

Never do anything unless the funds are showing in your Paypal account balance.

If they say they have sent and you have not received then make sure they sent to the correct email address without any spelling errors + in the correct currency for your country.