PayPal identified me as the seller which I'm not

[Jom04]

I accidentally created a business account I think and PayPal identified me as the seller which I'm not. I am a freelancer and I just received the first payment from my client today. PayPal put my funds on hold and it's asking me to provide a proof of fulfillment, proof of purchase from my supplier and info on specific transaction activity. But I got none of those since I'm not a seller. What can be done?

[sharpiemarker · Accepted solution]

@Jom04 

Yes you are a seller. You are selling your services as a freelancer. With PayPal, you can receive payment for intangible services, virtual items and physical items.

You are posting with a personal account so you don’t have a business account and personal accounts also have ability to accept commercial payments too.

If you have none of the information requested, you’ll have to write a note explaining why you don’t for each request. Pdf the note and upload to the related request. So you have to write 3 notes:

proof of fulfillment = proof of delivery

proof of purchase = receipt from company where you get your inventory

info on specific transaction activity = explaining what those payments are for

[Jom04]

Thank you so much for this. Where do I send the notes?

[Moses_Chew]

Yeah, I have the same question too. How and where do i submit a written form to explain the details?

[Moses_Chew]

Hi,

Can you please elaborate the steps on how to submit in a written form to Paypal? I'm in the same situation as the OP and have no idea what to do next. Thanks ahead   

[kernowlass]

@Moses_Chew 

@Jom04 

If paypal have requested the information then normally you can upload it in the resolution centre of your paypal account.