Someone bought an item from me through an app which connected PP as payment option. They asked to cancel the order before i shipped it and asked for a refund via PP.
they paid 4.- PP fees for chosing to pay via PP, when i refunded the full amount, it automatically included the fees even tho i never received that obviously (the reason i haven't noticed is bc there were other fees included from the app which i got refunded later) so now that put me into a negative balance. (not to mention the packaging and label i wasted because the customer didn’t ask more questions before buying).
i asked the customer to send me back the 4.- included in the refund but she claims that amount was also deducted from her refund so it never entered the account. i don’t get why PP would charge us both on their fees. it makes no sense for me to pay their fees in a refund she started! now i’m in a negative balance. i don't know what to do since the buyer doesn't seem interested to send it back and i can't open a case in the resolution center on this refund.
note: i know PP fees aren't refunded - the problem is i paid for the buyers fees while sending them a refund, i shouldn't be the one losing money.
thanks for the help!
