My refund

wilbursimon
New Community Member

My refund is described in full under activity..but in spite of it being 4 days now..no refund has entered my account...please advise..what could make this process quicker? what is the delay cause?

 

So I had a horrible experience purchasing something through facebook marketplace. The seller did not want me to use Paypal but I insisted because I believed Paypal was the most secure. Could I have been wrong? There is a delay in issuing a refund from the person who I believe to be a very sophisticated scammer. What could be the cause of such a delay and is Paypal truly protecting its customers when horrible things like this happen? What has been your experience?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@wilbursimon 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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