Multiple payments but they only show up in my bank account.

[marteinnn]

I was shopping online on a legit site and paid for a pair of shoes. On paypal i only see one payment but on my bank account there are four payments. Ive spoken to the shop and they showed me that they had only recieved one payment which matches the one i see on my paypal. However they dont seem to have gotten any more payments. I talked to the bank and they said was not in the shop's hand. The amount of money that is missing from my bank account is approx. 1000USD so i would very much like it back.

[Suzy08]

Nearly the same exact thing has happened to me today.  I don't understand how this happened since I went thru PayPal.

I had numerous different charges that also totaled nearly $1000.  

[PayPal_Bindu]

Hello @marteinnn and @Suzy08,

Welcome to our community help forum and thanks for posting here!

I do understand your concern with the missing funds in your bank account. When you attempt to make a payment, there will be a pre-authorization hold on your payment method. An Authorization is just a temporary charge. The charge will simply be removed from your bank, and the funds would be returned to your available balance within 72 hours. If not, please reach out to your bank to know more about these temporarily charges. For any additional assistance, please reach out to our team through the available contact options at the bottom of PayPal page.

Best wishes,

Bindu

[Suzy08]

My charge was $336. Numerous payments taken out to nearly$1000. It has been 6 days and I still have one bogus charge that hasn’t dropped off. I did call my bank and they said to contact PayPal. I did go to resolution center and all the automated choices didn’t allow me to submit my issue properly and my problem was denied. I will never use PayPal again.

[PayPal_Bindu]

Hey @Suzy08,

I certainly understand how concerning this can be for you. Any duplicate authorizations will be automatically voided by PayPal within 72 hours. Although PayPal releases the hold on your funds, this may take up to 1-5 business days to process through your financial institution. I suggest you to wait few more days for the pending charges to be removed in your bank.

Have a great day!

Bindu