I still haven't received my refund from Steam

Maximiter
New Community Member

I asked for a refund on Steam. Everything went fine except for one little thing. My PayPal account received a notification that my money was refunded but no balance was sent to my PayPal or bank account. What should I do next?
Thanks

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Maximiter 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Maximiter 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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Maximiter
New Community Member

It's been 14 days since the refund request. So I'll wait another week.

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