Hello @Subin07, Welcome to the Community and thanks for posting.
It sounds like your account may have a limitation in place. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center.
Please see the below link for more details.
How do I remove the limitation on my PayPal account? How long will it take?
I hope this helps,
- Sean
