I had an auto payment setup but it's not appearing in both browser and app recurring payment

[Gerald8383]

Hi, I need help with cancelling an auto payment. I pressed paid with credit card when I was asked to log in to PayPal to pay. Than I got an email that it was successfully paid. But I just realized the payment was on monthly basis. And now I can't find it anywhere in my account to cancel it.

[sharpiemarker · Accepted solution]

@Gerald8383 

You’ll have to contact the merchant you want to cancel and receive a refund of the initial payment.

Have to contact customer services and ask them to cancel your guest checkout recurring payment/subscription with this specific merchant:

https://www.paypal.com/my/smarthelp/contact-us      

Click “Message Us” or “Call Us” option on the bottom.   

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal