Hello everyone The “sorry we couldn't confirm it’s you” error still shows up in every time i want to send money. Paypal doesn’t say the reason why but i could remember that in the first try when i wanted to send 300usd to my sister, paypal wait for an sms verification that i never received, after a long time nothing happened and no sms received, I refreshed the page. I guess that’s where the problem begun, but how could i resolve it !?
Welcome to the PayPal Community! I'm sorry to hear you've run into issues confirming its you while sending money recently. I can understand how concerning that must be. just to make sure you've covered all the troubleshooting steps our support teams would recommend, you may want to try the steps listed in this Help Center article: I'm not receiving the SMS or text to confirm my identity. What should I do?
If you're still unable to send money after that, please reach out to our Customer Support teams for assistance.
Good luck!
- Jon K
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