I can't confirm the transaction. No item involved, is a gift for my son and he can't use it!!!

[aghilardi1]

No solution whatsoever anywhere

[sharpiemarker]

@aghilardi1 

Here’s how your son (recipient) updates the transaction status: 

1. Go to your Activity. 
2. Find the transaction you would like to update, then click Get your money. 
3. If you received payment that does not require shipping or sold an intangible item or service, select Service or virtual product to confirm order status. 
4. Click Submit. 
   
   You'll get your money 7 days after confirming the order status as Completed.

Then after 48 hrs you (sender) can confirm receipt: 

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

This hold happens:

- if sender forget to select friends and family option when they pay

- sender cannot send a friends and family payment, only goods and services payment.

- if your account is new at receiving goods and services payments

- if haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- received numerous complaints, disputes from customers or other users

[aghilardi1]

No "Get you money" button, or anything similar in my son's account. Can't pass step 1: click Activity

[kernowlass]

@aghilardi1 

surely you can see the transaction on your paypal account???

then click on it and follow the advice as per above.

[aghilardi1]

Of course but there is no action link whatsoever under my account or my sons. We can only change the status, processed, sent etc and nothing happens in any option. Worth noting i'm using paypal mexico which is the worst system possible, we'll wait the 21 days and erase paypal forever. Its total BS

[kernowlass]

@aghilardi1 

ok