How to change pending refund status?

Gawdfree
Contributor
Contributor

I paid PP G&S and had some issue because of incorrect information, seller refunded and I got my money back into bank my back account. But on dashboard it says REFUND pending still. Is there a way to change the status or can admins/paypal accounts service can change that?

 

Thank you

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @Gawdfree,

 

Welcome to the community forum and thanks for posting.

 

I understand your concern about the pending refund. please know that we start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a refund to be deposited to your PayPal account. Your money will be available when the payment status changes from “pending’ to ‘completed.’ If the payment fails, the transaction status will change from ‘pending’ to canceled’ and the amount will not be credited. If you need any help, please reach out to our customer support team through the available contact options on our website so that our advisors can help you accordingly.

 

Thanks and Regards,
Ayesha


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