How do I get my money?

trapcycle
New Community Member

I sold virtual items and got paid $80 USD twice. I tried transferring the $80 USD to my bank account but a few hours later it got rejected. When it got rejected my paypal balance went into negative -$80 USD but luckily the second $80 that I received covered the negative balance. But now my balance is on $0 and i'm supposed to have $160 USD. What do I do?

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1 REPLY 1

shan06
PayPal Employee
PayPal Employee

Hi, @trapcycle 

Thanks for your post and welcome to PayPal community!

I'm sorry to hear that your bank transfer was denied and your account went into negative balance. You can review this article for more information about why your balance was negative. If you are still not able to find more information about it, please contact our support team to help you.

I hope this information was helpful!
Shantha

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