How do I find out who deposited money into my account?

[BobH-B2]

I received money into my personal PayPal account and PayPal does not tell me who it came from.  I also have a small business account (a small music festival with a small customer base and limited event profile) which has its own email. My personal email is also on that account.  I'm certain that the money came from there, but my accounting, which is pretty good, does not point to a person. It is probable that the sender entered my personal PP email rather than the festival email (different domains), but PP does not tell me the sender. How can I find that? Thanks

[sharpiemarker · Accepted solution]

@BobH-B2 

Hmm, how would it not tell you who sent it? 

Go to Activity page.

All transaction listings should have name of the sender in bold and larger text size that appears next to circular avatar, and right above the transaction date. Are you saying there’s dead/blank space where the name should be?

You can try creating an Activity Download report for the day that payment came in and look at the Name and Type column.

1. Go to Settings.
2. Click Statements and Taxes.
3. Click See all reports.
4. Click Activity Download.
5. Customize report fields, then select the transaction type, date range, and file format.
6. Click Create Report.
7. When the report is ready, click Download.
8. Open .csv in Google Sheets or Excel.

The only thing I can think of is this person may have opened an account with an alias or a fictitious name (which they are not supposed to) or used a business name (if they paid with a business account). But all transactions should have a name associated with it.

[BobH-B2]

My use of PayPal is very elementary.  My question was prompted by a positive balance amount which was unexpected, and thanks to you I saw that it was the result of one day's credits and debits, debits which would have otherwise flowed thru to my credit card.  Instead they were satisfied thru the credit balance which was already in the account.  The old accounting phrase "credits before debits" certainly applied here.  Thank you very much for giving me these tools to understand this problem.