Holds

[eugen90]

I received the payment from the lucky numbers contest (johnnybet) but when I received the payment he put it on hold, why? And I have two options: shipping or services, which one do I choose? I would like to use them online for other services as well as to receive them on the card.

[PayPal_Ayesha · Accepted solution]

Hello @eugen90,

Welcome to the PayPal community and thank you for your post.

I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. If you want to avail the funds on your PayPal account, please check this help center article to know how to have your funds released sooner. For account-specific questions, I'd recommend reaching out to our Customer Support by clicking on the help and contact option at the bottom of the page on our website. 

I hope this information is helpful. 

Ayesha