Hello, I receievd money while my email was unconfirmed, now I can not confirm.

serbanoiudan
New Community Member

Hello, I receievd money while my email was unconfirmed, now I can not confirm because of a gmail issue. My balance is 0,00 and there is no transaction history whatsoever. I added anothers emails to my paypal account but my payment is on the unconfirmed email. How can I receive the money? What will happen with the money if I am not able to receive them?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@serbanoiudan 


You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. 

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467


Advice is voluntary.
Kudos / Solution appreciated.
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