Does it mean I have to pay twice?

[inna999]

Hi all, A few days ago I made a payment, but didn't have enough funds in my bank account. So PayPal debited me. Now I see a red message ❗️that I owe this money to PayPal - they are asking me to send them the money "to resolve my negative balance". But at the same time I see that this sum has already been deducted from the bank account - after a few days, when I refilled money on the bank account. What should I do now? It looks like I have to pay twice 🤔😬 Thanks in advance for any help or advice 🙏

[kernowlass]

@inna999 

If you have failed bank transfer then Paypal automatically keep trying to access those funds to clear your negative balance.
They have already fronted the payment to the seller on your behalf and so want the money owed.

If you sent a bank transfer to your Paypal account and Paypal also automatically applied for the funds as well then you would have 2 payments processing to your paypal balance.
The first one to arrive will clear the negative balance and the second one will be credited as a + to your balance and you can withdraw it back to your balance once cleared.

If you haven't sent funds to clear the balance but paypal have successfully debited them then wait a few days for the negative balance to auto-clear. 

[inna999 · Accepted solution]

Dear Kernowlass! Thanks very much for your detailed explanation🙏 I hope it will turn out as you have said. Thanks again, have a good day! Inna

[inna999]

Ok, I called support and they explained that it should take 3 to 5 business days, so eventually, the issue has been resolved. Thanks.