Charged Less than Purchase Amount

wkkunkle
Contributor
Contributor

I recently made a purchase with a company that accepts PayPal on their website and they authorized a particular amount (let's say $100 to make things easy), which was the full purchase total (including the estimated taxes).

 

The order shipped and the confirmation email from the company with the final total confirms the same order total as previously authorized ($100); however, when I look at my PayPal account, the company seems to have charged me less ($98 in this example to keep things easy) and now my transaction history shows similar to as follows:

 

Total         $100.00
This payment  $98.00
Fee           $0.00
You paid      $98.00

This payment is for part of your $100.00 purchase at COMPANY on July 4, 2022.

 

So now it appears that my purchase is not paid in full (the TOTAL amount is more than the amount charged).  I only used one payment method (a credit card) via PayPal and did not use any of my PayPal balance for the purchase.  I don't know why the "amount paid" is less than the order total amount.

 

If the company does not charge the remaining money, will the "total" amount automatically adjust to show that this purchase was paid in full?  Or if they suddenly realize they did something odd and charge the remaining $2, will it just charge to the same credit card initially used?

 

I don't want to lose protections (the main reason I bought through PayPal versus paying directly with a credit card via the company's website is because I get the benefit of PayPal protections with credit card protections as a backup) because the company, for some unknown reason, charged me less than what my order confirmation email shows (and less than what they originally authorized).

 

Thanks in advance for any clarity/information.

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@wkkunkle 

 

With 2 step payment processing (authorization and capture) it allows merchants to capture less or more than the amount authorized. This allows for flexibility in adjustments for shipping, tips, taxes, and scenarios like incidental charges with hotel stays, extra charges if returning a car rental a day later. 

 

It won’t affect buyer protection.

 

To read more about authorization and capture method with sample scenarios:

https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/authcapture/


Kudos & Solved are greatly appreciated. 🙂
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wkkunkle
Contributor
Contributor

@sharpiemarker 

 

Thank you for confirming I don't lose any protections; however, I would still like to know how this is going to appear if (1) the company figures out they somehow charged less than they should have [I want to make sure I am fully covered by my credit card backup protection and it will look like 2 transactions, I assume, if they do another charge] and (2) if they don't, will the total of the transaction update in PayPal to match what they charged me?

 

I don't like that it looks like I didn't pay for my order in full and that I only made a "payment" toward the total.  I have no clue why the company charged about $2 less than they should have (and what my receipt from them says my total was to be).

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