Can't receive payment, need to provide missing information but nothing in resolution centre

[samuelji]

Hi,

I have a new business paypal account and as far as I know I've verified the account and everything is set up. I've got a pending payment incoming. I received the paypal email saying the sender has sent me $XX. However, in the email it says:

"Before we can deposit the money into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre. Please provide the missing information by 17 November 2022, or the money will be returned to the sender. "

and in Resolution Centre I don't see any cases at all. I have no idea what "the missing information" is.

How can I fix this?

Thanks,

Sam

[PayPal_Ayesha]

Hello @samuelji,

Thank you for your post and welcome to the community forum!

I am sorry to know about the trouble you're having while receiving money and you have not found any notification in the Resolution Center. I recognize how important it is to have funds available at the right time. In this situation, please reach out to our customer support through the available contact options on our website so that our advisors can help you accordingly to receive funds. Support is also available through Facebook private messages or Twitter direct messages. 

Regards,

Ayesha