@bugiwidu
It should be automatic although not all transactions will have the option if the transaction is deemed high risk in which case you’ll have to wait 7 to 21 days for PayPal to release payment.
What might help:
Log in to your account to see if you can help to release your payments on hold. If you don’t have this option, we’ll hold your payment for up to 21 days.
You may be able to release eligible payments by following one of the below steps:
- Add Tracking. Use one of our approved shipping carriers and we’ll release the hold approximately 24 hours after the courier confirms delivery to the buyer’s address.
- Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book) or do not require shipping at (ie. personal payments). We'll release the hold 7 days after you confirm the order status as Completed.
- Print shipping labels with us. We’ll track the item and release the hold approximately 24 hours after the courier confirms delivery to the buyer’s address.
In rare cases, after these steps are completed, we may need to hold the payment for up to 21 days. For example, this can happen if we notice an unusual change in your selling patterns.
There are two methods to release money sooner depending on what you see on your screen:
Method 1:
Recipient has to change the order status or add tracking:
- Go to Activity page.
- Find and click the transaction to update, then click Get your money or Get your money sooner.
- *If you sold a product, select Product to add tracking information or print shipping label directly.
- **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status as Completed or Order Processed.
- Click Submit.
*Use one of the approved shipping carriers and PayPal will release the hold within 24 hours after the courier confirms delivery to the buyer’s address.
**Recipient will get their money 7 days after confirming the order status as Completed or Order Processed.
Method 2:
If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.
In some markets, the transaction can be marked as "Shipped" or "Order Processed" to gain earlier access to the funds.
Here's how to mark your item as “Shipped” or “Order Processed” in the Transaction details:
- Log in to your PayPal account.
- Go to Activity page.
- Find and click the transaction to update.
- Click Add tracking info button.
- Click the Order Status menu and select Order Processed if selling virtual goods, performing a service or receiving a personal payment***, otherwise select Shipped and provide tracking number if available. If tracking is not available, check off the Tracking information not required box.
- If you need to edit Order status or Tracking info later, click Edit tracking info in the transaction details.
***Some countries are without friends and family option and must use goods and services option.
Then ask your customer to confirm receipt:
Here's how to confirm that you've received an item:
- Go to your Activity.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
When you click Yes, the payment will be available to seller.
To help protect the security of transaction, the button to confirm receipt is available 48 hours after payment date.
If a payment is still not released beyond 21 days, contact customer services to ask them to manually release it for you:
https://www.paypal.com/smarthelp/contact-us
Scroll down to click “Message Us” or “Call Us” option on the bottom.
Or reach out to PayPal at Facebook or Twitter:
PayPal on Facebook
PayPal on Twitter
Kudos & Solved are greatly appreciated. 🙂
