Hello @sharonbetty,
Welcome back to the Community!
I understand that you recently issued a partial refund to one of your buyers, which was returned to you. I apologize for the confusion this has caused, as it's certainly an odd situation. I can think of two possible scenarios. The first would be that the partial refund was issued as an eCheck to the buyer. If this was the case and the bank notified us that the eCheck didn't complete successfully, we wouldn't have been able to credit the buyer.
The next scenario that comes to mind is that if you received a separate payment from the buyer, they might have accidentally sent the payment back to you when trying to withdraw it. If neither of these situations fits what happened, please do not hesitate to reach out to our Customer Support. They'll be able to investigate the refund to see what happened. You can review the different options to contact Customer Support on our website, PayPal.com, by selecting 'Contact' at the bottom of the page.
I hope you can get to the bottom of this!
- Meghan
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